The participation of citizens/users in the organization of social services in Italy

The paper examines the theme of the participation of citizens in the organization of social services in Italy. In particular, the analysis focuses on the juridical tools that the legal system provides citizens with, both individually and collectively, in view of their participation in the organizational and programming decisions of the social services across the territory, as well as remedies that may possibly be ‘activated’ by them in order to censure the choices made by public subjects without their previous involvement in the jurisdictional or administrative stages. A “model” that may be implemented in order to ensure a stronger democratic dimension of the administrative decision through an effective participation of citizens in the organization of social services could be the notice and comment administrative procedure. This procedure obliged the public authority to evaluate the stakeholders’ comments and to give reasons for not having eventually transposed them into the final act.