THE INFLUENCE OF NEUROSCIENCE AND NONVIOLENT COMMUNICATION FOR THE CONSENSUS MANAGEMENT OF CONFLICTS

Nonviolent Communication (NVC) is a way of thinking and expressing. Marshall Rosenberg explains that it is a form of communication in which the messages exchanged between people go from automatic and repetitive responses to being conscious, scheduled by what is perceived, felt and necessary, as it is widely used in consensual conflict management. The steps of NVC are observation (instead of judgment), feeling (to differentiate feelings from thoughts), needs (understanding one's own needs and those of others) and request (knowing how to do). Neuroscience helps to think about the CNV itself, which is still used mechanically, reflected way. Neuroscience points out that humans have an automatic and rapid reasoning system, not mediated by consciousness, but that influences actions, and states that humans are aware that they are naturally violent, but that they can transcend this nature, to be better. CNV is a possibility to break this.