Public Administration collection and storage of massive data and the advanced provision of social services

In order to perform their legal obligations, public authorities collect, gather and process huge amounts of personal data. Until the digital revolution public authorities provided services on an individual basis. The increasing complexity of the social services and benefits available to citizens has made the knowledge about the benefits available and their access increasingly difficult to the citizenry, but this is particularly so for the most vulnerable and/or needed. Public administrations have data available to better identify potential beneficiaries of their services, track the appropriateness of the benefits granted to them and improve access and efficiency of those services. Some pilot innovative projects are trying to undertake these challenge and use extensive use of data mining and try to reverse the whole process by reaching citizens to offer them the services they would be entitled to. This paper will explore these pilot projects and the risks and challenges they are facing.