Online Dispute Resolution in pandemic times

Access to justice must be improved. The incorporation of the Online Dispute Resolution (ODR) is an alternative in the context of the COVID-19 pandemic, mainly due to the need for social isolation. The paper analyzes the result of the action with alternative dispute resolution carried out at the Positivo Law School Clinic, in Curitiba, capital of Parana state, in 2020 exclusively with the use of technology, resulting in 75% of agreements. The methodology used in the research was the quantitative analysis of cases and agreements, and survey with the actors involved in the action. Also, a comparative analysis of the results of the virtual edition with previous editions, carried out in the face-to-face modality, was done. As a result, it was found that there were no impacts on the index of agreements made, with significant impacts on the perception of users of the justice system with the ODRs.