Algorithms in Administrative Procedures: Insights from Italy

The use of algorithms by public authorities is increasing all around the world, with the aim to improve the quality of services delivered to citizens and to take more effective public decisions. The algorithms can help doctors in medical exams, assist students at school, manage and evaluate careers in public and private sectors, contrast online threats, provide solutions in case of natural disasters. At the same time, however, they reduce the discretionary powers of public administrations and questions and doubts arise on transparency and openness of the algorithmic systems. The paper describes the most important developments of the use of algorithms in the Italian experiences of regulation and administrative procedures.